Is your customer service slipping?
Sometimes it's obvious to everyone in an organisation that there is a customer service problem, but not always. Unhappy clients and customers may not always tell you, instead they may silently go to a competitor. When was the last time you really focused on your customer service? Here are some potential customer service issues your business may be facing and advice on how to deal with them.
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Is your workplace ready for the summer?
With the summer months nearly upon us, have you considered the impact on your business? As an employer you will be faced with many competing external factors for your employees attention, from a beautiful sunny day, the Rio 2016 Olympics to employees with children on school holidays. Have you ensured you have adequate holiday cover? Read on for ways in which you can help your business prepare for these summer month challenges.
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Six ways to raise your leadership game this week
As a leader you have the opportunity to help your employees grow and develop using their skills to contribute to your business. But how recently have you taken the time to develop your own leadership skills? Fortunately, it is possible to take immediate action and to become a better leader each day. Read on to see how in just one week the following six ways can help to raise your leadership game.
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Rise to your HR challenges
Companies of all sizes will often struggle with effectively managing their employees, and ensuring compliance with what can sometimes feel like a never-ending list of employment laws. This can be particularly challenging for companies without a dedicated HR staff. Read on to find steps you can take to successfully manage these challenges.
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Four strategies for reducing absenteeism
Have you considered what the cost of sickness absence is to your business?
The Office for National Statistics reported that in 2013, 131 million days were lost due to sick absences in the UK. Minor illnesses were the most common reason given for these absences but more days were lost to back, neck and muscle pain than any other cause. Whether you already have processes in place to monitor and manage absenteeism that need revisiting, or you know this is an area that needs attention, ignoring it is incredibly costly to your bottom line. Read on for four strategies to tackle this issue.
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What happened to those New Year resolutions?
At the end of one year many of us take time to reflect on our successes and failures, and set ourselves new challenges and goals for the following year.
Are you still focused on your businesses New Year resolutions? Perhaps you have found yourself caught up in the day-to-day running of your business. Or you may have faced unplanned challenges and become consumed by this, losing focus on your New Year resolutions. It's not too late and now is a great time to refocus and re-examine them as we enter into the second quarter of the year.
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Five questions to ask your employees this week
Do you really know what your employees are thinking? When was the last time you asked them questions that you might not want to hear the answers to? To move your business forward, it is important to find out what your employees really think. Here we share five simple questions to ask that will show your employees you are truly listening.
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The big lie of mediocrity
What do the words "HR" mean to you and your business? Is it just about form filling and box ticking? If so, you are missing one of the biggest opportunities available to take your business to the next level and double your productivity and profit levels. Read on to find out why mediocre HR practices could be holding you back.
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Five critical actions for managing an employee grievance
Managing conflict at work can be a huge challenge for employers. With employment legislation and the public's increased awareness of employment rights, it is essential that employers know how to deal with staff grievances. Read on to find out what you as an an employer should put in place, to ensure that grievances are handled in the right way.
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Resistance to technological change - help your staff to embrace it
One of the biggest sources of change in the workplace today is the introduction of new technology and this can cause great turbulence amongst employees. It is a key challenge for employers to over-come resistance to this technological change and win support for new initiatives. However, with technology playing such an integral roll in all of todays' industries to ignore it is at the peril of your business. Choosing to change with the times whilst working with your employees, will help your business to succeed.
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